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INSTALLATION CERTIFICATE CUSTOMER WARRANTY

General
New Units supplied by but not fitted by MESF Approved Specialist members are covered by a 12 months parts warranty from the date of purchase. New Units supplied by and fitted by MESF Approved Specialist members are covered by a 12 months parts and labour warranty from the date of purchase.

Additionally, during this period of 12 months, warranty work will be carried out by another MESF Approved Specialist member if the supplying MESF Approved Specialist member is no longer in business or unable to provide after sales service because of distance.

Furthermore, should any repair or replacement again be defective within the original 12 month period the MESF will ensure those faults will be rectified.

Exceptions
a) Work covered by a manufacturer recall of the product;
b) Consumer replaceable items including, but not limited to, batteries, light bulbs and other consumable items;
c) Cosmetic items such as trim, scratches and rust;
d) Breakdown caused by abnormal use;
e) Deliberate damage or neglect;
f) If the product has been supplied (but not installed) by a MESF Approved Specialist member removal and refitting will be chargeable;
g) This warranty does not extend to upgrading faulty equipment or the labour involved in upgrading performance beyond that originally specified. Nor, does it cover suppression problems.

Note: The MESF and its members shall not be responsible for any loss suffered as a result of any installation or operation of the product whether direct or indirect or for any loss other than the repair and/or the replacement cost of the product alone.

Procedure
Should a fault be suspected then the customer must contact the supplying MESF Approved Specialist member without delay.

If the MESF Approved Specialist member is no longer in business then a copy of this Warranty should be sent to the MESF at the address below. Arrangements will then be made to provide alternative help via the nearest or most suitable MESF Approved Specialist member.

Statutory Rights are unaffected by the terms of this Warranty.

COMPLAINTS PROCEDURE
The MESF has a complaints procedure should a customer of an MESF Approved Specialist Installer Network member have a grievance that cannot be resolved by that member.
 

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